FAQ

Welcome to the QPS Luxury Group FAQ page

We are committed to providing an exceptional shopping experience and helping you find the perfect look for every occasion.

Here you'll find answers to our most frequently asked questions regarding orders, shipping, payments, sizing, product availability, and store policies. Whether you're shopping for elegant dresses, sophisticated suits, statement hats, fascinators, or luxury accessories, we're here to assist you every step of the way.

If you don't find the information you're looking for, please contact us. Our team is happy to help with any questions or special requests.

Thank you for choosing QPS Luxury Group.

ALL SALES ARE FINAL

At QPS Luxury Group, we take pride in offering carefully curated luxury fashion and accessories. Due to the nature of our products, all sales are final.

We do not offer refunds, returns, exchanges, or cancellations once an order has been placed and processed.

Please review all product descriptions, sizing information, colors, and measurements carefully before completing your purchase. If you have any questions regarding a product, we encourage you to contact us prior to placing your order.

In the unlikely event that you receive an incorrect or damaged item, please contact us within 48 hours of delivery so that we may review and address the issue.

By completing your purchase, you acknowledge and agree to this All Sales Final Policy.

 

Shipping

Thank you for shopping with QPS Luxury Group. We are committed to delivering your order with care and excellence.

 

Processing Time
Orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Time
Most orders are delivered within 3 to 5 business days after processing. Delivery times may vary based on carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Order Tracking
Once your order has shipped, a tracking number will be provided via email or text message when available.

Shipping Address
Customers are responsible for providing an accurate shipping address at checkout. QPS Luxury Group is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Lost or Stolen Packages
Once a package has been shipped and marked as delivered by the carrier, QPS Luxury Group is not responsible for lost, stolen, or misplaced packages. Customers should contact the shipping carrier directly regarding delivery issues.

Shipping Rates
Shipping charges are calculated at checkout based on package weight, dimensions, destination, and shipping method selected.

Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged item and packaging for review.

Questions
For shipping inquiries, please contact us at: info@qpsluxurygroup.com